Win Customers over: The Art of Customer Services (Islamabad)

September 23 – 24, 2024

Venue: PIM, Islamabad.

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COURSE DESCRIPTION

For businesses today, having a great product isn’t enough. You have to market it well, drive sales and retain customers. However, poor customer service can make this an uphill battle. Customers don’t want to wait for ages, get passed around or deal with unresponsive staff. This can only frustrate, dissatisfy and potentially drive them to competitors, which is why understanding customer service and how to provide it is vital to business success. In this course, we’ll dive into what customer service is and what best practices can ensure that it’s up to par.

LEARNING OUTCOMES

• Importance of Customer Services
• How to overcome the challenges of dealing with customers
• How to deal with difficult & irate customers
• How to go an extra mile?
• Learn how to be a genuine attentive empathic listener

COURSE CONTENT

• Customer Services Essentials
• Customer Services Impact on Businesses
• Key components of Good Customer Services
• Types of Customer Services
• Handling Difficult Customers
• Common challenges in providing ‘Good Customer Services’.
• Customer Services Best Practices

WHO SHOULD ATTEND

Front-enders dealing with clients/customers, professionals, practically for anybody who are dealing with internal & external customers, looking to improve their customer handling skills

TRAINER’S PROFILE

Asiyeh Kashany

• Masters in International Relations
• Bachelors in Commerce

Asiyeh has vast 10+ years of multinationals & media experience in the area of Service & Quality, Training, Product Management, Project Management & Operations. She has successfully conducted trainings on banking products, customer services & in the area of general management. Currently, she is the Senior Manager at PIM & looking after the Program Office. She has conducted ‘Training Needs Analysis’ for organizations, held events & sessions throughout her tenure at PIM. She is a Certified NLP Practitioner, from American Board of Neuro  Linguistic Programming (ABNLP). She is confident, articulate, and has professional speaking abilities and experience.