Handling Difficult People (Lahore)

October 30 – 31, 2024

Venue: PIM, Lahore.

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INTRODUCTION

‘’You can’t control other people. You can only control how you respond to them.”
Do you have to deal with rude, aggressive, emotional or know- it -all people kind of behaviors?
Do you come home from work agitated to have to deal with difficult people all day?

The aim of this training is to provide individuals with the skills and strategies to enable them to address difficult behavior, in the workplace at home and in customer service environments. The course provides delegates with the opportunity to work within their own work situation, where they want to handle the bad behavior more effectively.

LEARNING OUTCOMES

• To recognize 6 difficult  behaviors
• To recognize your own style of handling
• To learn to handle each set of behavior effectively
• To be able to Build healthy, happy dynamics when relating to others
• To leave the training equipped with some effective practiced strategies for achieving a more successful outcome.

PROGRAM CONTENTS

• Definition of difficult behavior
• Identifying difficult behaviors
• 6 Types of people who are difficult
• Your own behavior style
• Techniques strategies and models to handle the behaviors

WHO SHOULD ATTEND

Program is designed for anyone who has to deal with difficult people or difficult issues.  Human resource managers, team leaders, retail managers, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

PROGRAM SCHEDULE

The workshop is Two-day program (9:00 pm to 4:00 pm).